Support
A question, a problem or an idea? Write to us and we will get back to you as soon as possible.
Please mention your device (iPhone or web) and, if possible, include a screenshot.
Frequently asked questions
Is the app free?
Yes. The app is free, has no ads, and every feature is available without limits.
Do I need an account?
No. You can start without an account: your collection is then stored only on your device. A free account (email or Sign in with Apple) lets you back it up and access it on all your devices. Your sets are moved into your account automatically.
A set isn't recognised when I scan it. What can I do?
Search for it by set number (for example 75192) or by name. The catalogue has over 28,000 sets. If a set still can't be found, email us with its number.
How do I share my wishlist?
Create a free account, open the Wishlist tab and tap “Share”. Your loved ones open the link without an account and can reserve a gift. You never see the reservations, so the surprise is kept. You can turn the link off at any time.
I'm not getting retirement or price alerts.
Check that notifications are allowed for the app in Settings > Notifications on your iPhone, and that the set is on your wishlist.
I forgot my password.
On the sign-in screen, tap “Forgot password?”: you will receive an email to choose a new one. Remember to check your spam folder.
How do I export my data?
In “My account”, tap “Export my data”. You can also export your collection or an inventory as a PDF from the list.
Delete your account
You can delete your account and all your data directly in the app: “My account” > “Delete my account and data”. Deletion is immediate and permanent. If you can no longer access the app, email us from your account's email address and we will do it for you.